Returns & Refund Policy

At Super Floral Distributors Cape Town, we are committed to supplying décor and floral accessories and providing excellent customer service.

We encourage you to read our returns and refunds policy below before placing an order. By using our website or placing an order, you agree to the terms outlined below.

1. Returns and Exchanges

Customers who wish to return or exchange an item must contact us within 48 hours before returning any products and return within 7 days for a refund, however the shipping back to Super Floral Distributors Cape Town will be at the customers cost.

In order for the products to be returned, please ensure.

• The product is returned in its original condition with all materials and packaging that were part of the original purchase.
• The product was purchased and delivered within 7 days of purchase invoice date.
• The product must not be used or damaged.
• Proof of purchase with all returned products as well as proof of receipt.

The following products will not be returned:

• The supply of products made to your specifications or clearly personalized
• Gift Vouchers will not be refunded or exchanged for cash
• Products purchased on sale or price marked down due to defects with customer agreement will not be refunded
• All seasonal and special occasion products for example, Christmas, Valentines, Easter, Mother and Father's Day, Secretary's Day cannot be returned after the end of season

For voluntary change-of-mind returns, items must be unused, undamaged, in their original packaging and accompanied by proof of purchase and receipt. Any applicable return conditions or charges will be communicated to the customer. In this particular case of return, a voucher will be issued with an expiry date of 12 months. Non-transferable and no cash refunds.

We reserve the right to refuse returns that do not comply with this policy.

There will be a 15% handling fee should an open item be returned or returned after 7 days, given that all the materials and original packaging are provided with the returned item. In the case where an item is returned without its original packaging and material, Super Floral Distributors Cape Town reserves the right at its sole discretion to charge an additional fee.

Shipping Returning Goods

Products that are shipped directly back to Super Floral Distributors Cape Town should be packed carefully in order to protect the item from any damages. The parcel must be clearly marked with a return address and an order number. We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable shipping service.

The goods should be sent to the following address:

Super Floral Distributors Cape Town
25 Transvaal Street
Paarden Eiland
Cape Town
7405

A notification will be sent to the customer when we have received the returned product(s) and if it follows the guidelines addressed above in the conditions for returns, we will proceed to issue a refund of your purchase minus the shipping costs. Refunds will be processed within 10 business days after the returned goods have been inspected and approved.

Claims for Damages

We carry out thorough quality checks before processing your ordered items. We take utmost care while packing the product. At the same time, we ensure that the products are packaged in order to ensure that the items will not get damaged during transit.

If your order arrives damaged, please notify us within 48 hours of delivery and provide photographs of the damage. Where the damage occurred during delivery arranged by Super Floral Distributors Cape Town, we will investigate the claim with the transporter and, where appropriate, replace the goods or provide a refund.

Product Availability and Limitations

We may have to limit the number of products available for purchase depending on issues with our inventory or quality checks. Super Floral Distributors Cape Town reserves the right to change quantities available for purchase at any time, even after an order has been placed and paid for. In the event that Super Floral Distributors Cape Town confirms an order but subsequently learns that it cannot supply the product you have ordered, you will be notified in advance. If you have purchased via Online Payment a full refund of the product will be paid via EFT which can take up to 10 business days to reflect in the customer's account.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Return and Refund Policy and agree to its terms.

Changes to our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Should you continue to use the service, you will be bound by the updated Return & Refund Policy.